Terms & Conditions

Last updated: July 24, 2026

Welcome to Dokan Ward. These Terms & Conditions govern your access to and use of the Dokan Ward website, products, and related services (the “Services”). By browsing, purchasing, or otherwise using the Services, you agree to these Terms.

1. Who we are

Dokan Ward is a curated luxury destination offering carefully selected pieces from iconic houses and exceptional makers. Store contact details published on this website (including email and phone) are the primary channels for order support and general inquiries.

2. Eligibility & accounts

You confirm that you are able to form a binding contract and that the information you provide at checkout or in communications with us is accurate and complete. You are responsible for safeguarding any account credentials associated with your orders.

3. Products & authenticity

We curate inventory with care and describe products in good faith. Product images and descriptions are illustrative; minor variations in color, texture, or finish can occur. Availability is subject to change without notice. If an item becomes unavailable after you place an order, we will contact you promptly with options.

4. Pricing & payment

Prices are listed in Egyptian Pounds (EGP / LE) unless otherwise stated and may change at any time prior to order confirmation. You authorize us (and our payment partners) to charge the payment method you provide for the total shown at checkout, including applicable taxes, duties, and shipping where charged.

5. Orders & fulfillment

Placing an order constitutes an offer to purchase. We may accept, refuse, or cancel an order at our discretion (for example, due to stock, pricing error, or suspected fraud). Once your order ships, you will receive confirmation with tracking details when available. Delivery times vary by destination.

6. Shipping

We work quickly to dispatch orders and provide updates once your package is in transit. Risk of loss passes to you upon delivery to the carrier, except where mandatory consumer law provides otherwise. Please ensure your shipping details are correct before confirming your order.

7. Returns & exchanges

Our goal is for every customer to be totally satisfied with their purchase. If that isn’t the case, contact us and we will do our best to work with you to make it right. Return eligibility, timelines, and condition requirements may vary by product and will be confirmed by our team when you reach out.

8. Intellectual property

All trademarks, logos, imagery, copy, and design on the Services are owned by Dokan Ward or used under license. You may not copy, modify, distribute, or exploit any part of the Services for commercial purposes without our prior written consent.

9. Acceptable use

You agree not to misuse the Services — including attempting unauthorized access, interfering with site performance or security, scraping at scale, or using the Services for unlawful purposes.

10. Limitation of liability

To the fullest extent permitted by law, Dokan Ward is not liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising from your use of the Services. Our total liability for any claim relating to an order is limited to the amount you paid for that order.

11. Privacy

How we collect and use personal information is described in our Privacy Policy. By using the Services, you acknowledge that policy.

12. Changes

We may update these Terms from time to time. The “Last updated” date above reflects the latest revision. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

13. Contact

Questions about these Terms or an order? Reach us via the Contact page, WhatsApp, or email published on this website.